Privacy Policy
THE SITE IS INTENDED FOR INDIVIDUALS LOCATED IN THE UNITED STATES. IT IS NOT INTENDED FOR INDIVIDUALS LOCATED IN OTHER COUNTRIES.
Proven Software, Inc. (“Proven,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, and protect information when you interact with our website and services.
This Privacy Policy (the “Policy”) describes our online and offline practices regarding your personal information and the rights you have regarding your personal information. We collect and process personal information online via our website (the “Site”) and via our social media channels. This policy does not apply to employment-related information or information that we host on behalf of our customers. When we are providing services for a “Covered Entity” customer (for example, a health care provider) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), we act as a “Business Associate,” and we use and disclose Protected Health Information (“PHI”) only as permitted or required under applicable law and our Business Associate Agreements. The Covered Entity’s notice of privacy practices describes and controls how we use and disclose PHI.
Information we collect
Information You Provide
We may collect information when you submit contact forms, request product demonstrations, create an account, log into the platform and/or communicate with us.
This information may include your name, role/title, email address, organization, phone number and/or login credentials.
Automatically Collected Information
When you visit our Website we may automatically collect your IP address, browser type, device information, pages visited and/or referring URLs.
This data helps improve performance and usability.
How We Use Information
We may use collected information to operate and maintain our Website, respond to inquiries and demo requests, provide and support our services, improve functionality and security, analyze website usage and comply with legal obligations.
Healthcare data and HIPAA
The Website is not intended for submission of Protected Health Information (PHI).
Healthcare information processed within the Proven platform is governed by:
- HIPAA requirements
- customer agreements
- Business Associate Agreements (BAAs)
- Business Services Agreements (BSAs)
Eligibility
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect information online from children under the age of 13. No one under the age of 13 may access, browse, or use the Site or provide any information to us online. If we learn that we have collected or received personal information from a child under the age of 13 online without a parent’s or legal guardian’s consent, we will take steps to stop collecting that information and to delete it. If you believe we have received any information from a child under the age of 13 online, please contact us using the “Contact Us” details provided at the end of this Policy.
For information about the Children’s Online Privacy Protection Act, please visit the Federal Trade Commission’s website.
Artificial intelligence and data use
Proven’s platform may include artificial intelligence features designed to support healthcare workflows.
Proven does not train AI models using customer or patient data.
Customer data remains under the control of the healthcare organization using the platform.
Cookies and analytics
What are cookies?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Sharing of information
We do not sell personal information.
Proven may engage trusted third-party service providers to support website operations, infrastructure, analytics, and service delivery. These providers are contractually obligated to protect the confidentiality and security of information processed on our behalf.
Information may be shared with service providers supporting website operations, analytics providers and/or legal authorities when required by law.
Data security
We implement administrative, technical, and physical safeguards designed to protect personal information. From time to time, we review our security procedures and consider new technologies and methods.
But, no security system is perfect, and no data transmission is 100% secure. Although we strive to protect personal information, we cannot guarantee or warrant the security of any information transmitted to or from the Site. Your use of the Site is at your own risk. We cannot guarantee that your data will remain secure in all circumstances.
The safety and security of your personal information also depends on you. Where you use a password for access to restricted parts of the Site, you are responsible for keeping the password confidential. Do not share your password with anyone.
If a data breach compromises your personal information, we will notify you and any applicable regulator when we are required to do so by applicable law.
Data retention
We retain personal information only as long as necessary to, provide services, comply with legal obligations, resolve disputes and/or enforce agreements.
Children’s privacy
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect information online from children under the age of 13. No one under the age of 13 may access, browse, or use the Site or provide any information to us online. If we learn that we have collected or received personal information from a child under the age of 13 online without a parent’s or legal guardian’s consent, we will take steps to stop collecting that information and to delete it. If you believe we have received any information from a child under the age of 13 online, please contact us using the “Contact Us” details provided at the end of this Policy.
For information about the Children’s Online Privacy Protection Act, please visit the Federal Trade Commission’s website.
Changes to this policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
Contact
Privacy inquiries may be directed to partners@provensoftware.com
